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Description
Dialpad is a business tool powered by artificial intelligence to help companies talk to their customers in multiple ways. It not only enables simple communication like calls and chats but also uses AI to summarize conversations and suggest next steps.
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More About Dialpad -
Dialpad offers a comprehensive suite of products that make business communications more intelligent and efficient. It covers a wide range of needs including business phone systems, chat, SMS, and free video meetings.
Special features like AI Recap offer post-conversation summaries and action items. For customer service, it has capabilities for handling both incoming and outgoing communications and even offers automated virtual agents to assist customers, improving satisfaction rates.
Its intelligence features go beyond just chat; they provide real-time transcription, gauge the mood of the conversation, and even offer live coaching for team members. Plus, it’s highly adaptable, with API integrations that let you fit Dialpad into your existing business ecosystem.
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