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Description
Netomi offers a powerful AI-driven customer service tool for big businesses. It's not just a chatbot; it handles a variety of tasks like emails and web forms too. It can tackle up to 80% of basic customer issues in real time, increasing your team's efficiency by five times.
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More About Netomi -
Netomi's customer service tool uses advanced AI and deep learning to understand customer needs better. Its features include conversational AI for chat and email, along with web forms. It's designed to work seamlessly with your existing customer service software, making integration hassle-free.
You're not just stuck to one channel; customers can connect via email, chat, messaging, voice, or SMS. The AI can work in two modes: autopilot for full automation and co-pilot to assist human agents.
The technology analyzes both past interactions and current sentiments to provide a tailored service, aiming for higher customer satisfaction rates. Overall, it claims to resolve 90% of customer tickets and multiplies your team's capacity by five.
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